NQESH Examinee Perspective FAQs

How to resolve NQESH Examination concern

Pre-NQESH

When will I receive the NQESH Examination email?

You will receive the examination email three days before the examination.

The test link name has “test.hravatar.com” in the URL provided in the middle body of the email.

Pre NQESH FAQs 2

What is the Examination Email Subject?

The Examination email subject is “NQESH Examination Link” Pre NQESH FAQs 3

Why is my NQESH Examination email missing?

If the NQESH Examination email is missing, first, check your spam/folder/delete. It might have been filtered.

Pre NQESH FAQs 4

Confirm the accuracy of the provided email address during registration. Typos or errors can cause communication issues.

Pre NQESH FAQs 4

How would I know if I Installed the Safe Exam Browser?

Check your application by simply searching on the windows “Safe Exam Browser”. If not installed, download and install it from the link provided by the NQESH Examination email before the exam.

Pre NQESH FAQs 5

I already used SEB before, do I need to uninstall and reinstall the latest version?

Yes, you will need to reinstall the latest version of SEB in order to properly launch the exam.

Pre NQESH FAQs 5

How many devices can I bring?

You can bring backup devices.

What are the devices I can use to take the exam?

You can only use a laptop to take the exam.

What is the main source of internet connection?

Your main source of internet connection is your Hotspot.

NQESH

Can I bring more than one device during the exam?

Yes, but you can only use one device during the exam.

Can I use my mobile device for hotspot?

Yes. As long as your mobile device is at the designated table for hotspots.

How will I know the starting time of examination?

You will know the start of examination once the Room Examiner announce the time which is 8:30 am.

Can I start the exam before 9:00 AM?

No, the exam link will be active at 9:00 AM.

What is the best way to launch the test via Safe Exam Browser?

Ensure that you’ve downloaded the latest version of the Secure Exam Browser. Double-check if you have downloaded the VC Installer, as your laptop might need an update. (Link: https://tinyurl.com/VCInstallerDL)

NQESH FAQs 1

 

Why is my Test Key Inactive?

Your test key may be inactive due to expiration or incorrect entry of the date. Ensure the key is valid and hasn’t expired. If issues persist, contact the exam provider for assistance. NQESH FAQs 2

 

 

On the "Confirm Your Information" page, if there is a typo or misspelling in my first and/or last name, what do I need to do?

You need to remember your misspelling or typo to inform your Room Examiner after you take the test.

Why is my internet connection slow during the exam, and how can I resolve it?

Your internet connection might be slow due to the connectivity of the testing site. You can switch to your backup hotspot or try a different internet service provider.

Why did my internet connection got disconnected while taking the exam?

Your internet connection got disconnected due to a weak signal from the testing site. You don’t have to worry since your answer is saved locally in the system. Just regain your internet connection before finishing the test.

Is there a time limit per item?

None. There is only a 3-hour time limit for the whole test.

I restarted my device; will my answers be erased?

No. The responses are saved locally to the platform as long as you don’t clear any cache in your device.

Can I change devices in the middle of the exam?

Feel free to switch between devices. If you were online while answering the exam on one device and switched to another, you could seamlessly continue from where you left off. However, if you were offline during the switch, you will be directed to the question about where you were last online.

What will I do if I need to go to the comfort room?

Ask permission from the Room Examiner to go to the comfort room, and don’t bring any devices once you go outside.

Am I allowed to have breaks during the exam?

Yes, you can take breaks. But it will consume your time as well since the examination is time-bound until 12:00 p.m. only.

If I exit the exam, do I need to be authorized by the Room Examiner again?

Yes. Every time you exit the exam and relaunch, you will still ask the Room Examiner to reauthorize.

How do I unlock the SEB lock screen?

Call the attention of the Room Examiner to assist you in unlocking.

How many SEB locks are allowed?

Only two SEB locks are allowed for unlocking or reauthorization.

What will we do if the system crashes?

In the event of a system crash during the exam, the Lead Roving IT has to immediately inform the ASEAMETRICS for guidance and resolution.

Post-NQESH

Can I continue answering the test beyond 12:00 p.m.?

A prompt will pop out and inform you that the exam link has expired.

How will I know if the platform has already uploaded my exam answers?

You will receive a confirmation email at your email address stating that you have completed the exam.

I finished answering the exam offline; what should I do?

You must first reconnect to a stable internet connection and relaunch the exam in order to submit and upload your answers. Wait for a prompt that will inform you that your answer have been successfully uploaded by the platform, and check your email for the confirmation email.